Responsible Gaming — Play Safe with pjk0

1. Age Restriction & Eligibility

pjk0 is an 18+ platform. Access to all betting, casino, and gaming services — including cricket betting on BPL and IPL markets, live casino tables, and slot games — is strictly restricted to adults aged 18 years and above. This is a firm, non-negotiable policy that applies to all players registering from Bangladesh and any other jurisdiction.

During the registration process, all players are required to confirm that they are aged 18 or above by ticking a mandatory declaration checkbox. Additionally, pjk0 conducts Know Your Customer (KYC) identity verification on all accounts before any withdrawal can be processed. KYC documents accepted include a National Identity Card (NID), passport, or driver's licence — all of which display a date of birth that our compliance team cross-references against the player's stated age at registration.

If you are a parent or guardian and you are concerned that a minor in your household may have gained access to pjk0 or any other online gambling platform, we encourage you to use parental control software tools to restrict access to gambling websites on shared or family devices. You should also contact our support team at [email protected] immediately so we can assist in identifying and closing any account that may have been created by a minor.

2. Recognising Problem Gambling

Gambling is designed to be an enjoyable form of entertainment. For the vast majority of players it remains exactly that. However, for some individuals, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily life. Recognising the warning signs early is the most important step toward getting help.

The following signs may indicate that gambling is no longer recreational and may be becoming a problem. If you recognise several of these in your own behaviour or in someone you know, please reach out to our support team or one of the help organisations listed in the support section below.

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money from friends, family, or financial institutions to fund gambling
• Chasing losses by placing larger bets to try to win back money already lost
• Feeling restless, irritable, or anxious when not gambling or when trying to reduce gambling activity
• Lying to family members, friends, or your employer about the extent of your gambling activity
• Neglecting work, studies, or family responsibilities because of time or money spent gambling
• Using gambling as a way to escape stress, depression, anxiety, or personal problems
• Repeatedly making unsuccessful attempts to cut back or stop gambling
• Gambling with money intended for essential expenses such as rent, utilities, or food
• Feeling a persistent preoccupation with gambling — planning next sessions, reliving past wins/losses

3. Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling is to set a hard ceiling on how much you deposit into your pjk0 account within a given time frame. pjk0 offers three standard deposit limit intervals — daily, weekly, and monthly — all denominated in BDT. These limits apply across all payment methods including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

When you reach your configured deposit limit, pjk0's platform will block any further deposit attempts for the remainder of that period. You will receive a notification informing you that your limit has been reached. Decreasing your deposit limit takes effect immediately — there is no delay. Increasing a limit requires a mandatory cooling-off period to prevent impulsive decisions made in the heat of a session from undermining the protection the limit was designed to provide.

4. Time-Out Feature

A time-out is a short-term account suspension that gives you space to step back from gambling without the permanence of a full self-exclusion. It is ideal for players who feel they have been gambling more than usual lately, are going through a stressful period in their personal or financial life, or simply want a scheduled break to reset their habits.

To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out and select your preferred duration. The suspension takes effect immediately. Once a time-out is active, it cannot be shortened or cancelled before the selected period expires. If you attempt to contact support to lift a time-out early, our team is instructed to decline the request regardless of the reason provided. This policy exists specifically to protect you during a period when you have already indicated you need distance from the platform.

In addition to full time-outs, pjk0 allows players to configure session duration reminders. These are on-screen notifications that appear after a set number of continuous minutes (for example, every 30 or 60 minutes) to inform you of how long you have been active and prompt you to consider taking a break. Session reminders can be set independently of time-outs and are a lighter-touch tool suitable for everyday use.

5. Self-Exclusion Tools

Self-exclusion is a formal, longer-term programme for players who recognise that their gambling has become or is at risk of becoming a problem. Unlike a time-out, a self-exclusion is designed to be a serious and lasting commitment. pjk0 offers two self-exclusion options: a fixed-period exclusion (minimum 6 months, maximum 5 years) and a permanent exclusion with no reinstatement option.

• 1

  Request Self-Exclusion

  Contact pjk0 support via live chat or email at [email protected] with the subject line "Self-Exclusion Request". Clearly state your preferred exclusion period (6 months, 1 year, 2 years, 5 years, or permanent). You may also submit the request through Account Settings → Responsible Gaming → Self-Exclusion.

• 2

  Identity Verification

  Our responsible gaming team will verify your identity against the registered account details before activating the exclusion. This step ensures that self-exclusion requests are actioned against the correct account and prevents accidental exclusions.

• 3

  Immediate Account Lock

  Once confirmed, your account is locked within 24 hours. All pending withdrawal requests will be processed and paid to your registered payment method (bKash, Nagad, Rocket, or card) before the lock is fully applied. No new deposits will be accepted from the moment the exclusion is confirmed.

• 4

  Marketing Suppression

  Your contact details are flagged across all pjk0 marketing systems. You will receive no promotional emails, SMS messages, or push notifications for the entire duration of your self-exclusion. If you accidentally receive a marketing message during your exclusion period, report it immediately to [email protected].

• 5

  Reinstatement Process (Fixed-Period Only)

  At the end of a fixed-period self-exclusion, your account will NOT be automatically reinstated. You must actively contact pjk0 support to request reinstatement, complete a responsible gaming questionnaire, and observe a mandatory 7-day reflection period before access is restored. Permanent exclusions cannot be reinstated under any circumstances.

6. Self-Assessment Checklist

The following questions are adapted from widely used problem gambling screening tools. Read each question honestly and consider whether it applies to your gambling activity over the past 12 months. The more questions you answer "yes" to, the more strongly we encourage you to use one of pjk0's responsible gaming tools or seek independent support.

7. Support & Help Contacts

If gambling has become a concern — for yourself or for someone you care about — the following resources are available for guidance, counselling, and crisis support. pjk0 encourages all players to reach out without hesitation. Seeking help early is always the right decision.

• pjk0 Responsible Gaming Team Direct email: [email protected] (subject: "Responsible Gaming") — 24/7 English-language support. Priority response for all responsible gaming and self-exclusion requests. Available to players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• pjk0 Live Chat Access live chat via the Help icon on pjk0.net. Live chat agents are available 24 hours a day, 7 days a week, 365 days a year. Responsible gaming queries are escalated immediately to a senior support agent for priority handling.
• Gamblers Anonymous An international peer-support community for people dealing with compulsive gambling. Weekly meetings are available online in English. The 12-step recovery programme has helped millions of people worldwide regain control of their gambling behaviour and rebuild their lives.
• Befrienders Worldwide Provides emotional support to individuals experiencing distress, including gambling-related stress and financial anxiety. Available online with English-language support volunteers. A valuable resource for players who feel overwhelmed and need to talk to someone outside their immediate circle.
• National Mental Health Institute (NIMH), Bangladesh The National Institute of Mental Health in Dhaka offers outpatient counselling and psychiatric services, including for behavioural addictions. If gambling is significantly impacting your mental health, a referral to a professional counsellor or psychiatrist is strongly recommended.

8. Safer Gambling Tips

For the majority of pjk0 players, gambling remains a fun, social, and recreational activity. The following practical guidelines will help ensure it stays that way. These tips are relevant whether you are betting on BPL cricket fixtures, spinning slots, or playing live casino games — the principles of responsible play apply equally across all product categories.